Personal Email is email received in your Personal Email folder. It includes email from other Web Control users, non-deliverable email and personal correspondence.
Personal email is also delivered to the manager who owns the "sales@" address and in many instances it may include email from a lead that is received from an unrecognized Lead Source Provider (LSP) that cannot be parsed into a prospect.
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Important Note: Leads that cannot be parsed may mean that the Lead Source providers is not in your dealership's source list, or that a modification has been made to the lead format by the provider. To have a new source added to the list of predefined Internet sources contact AVV Customer Support. To have a source parsed, refer to the instructions on parsing leads below in the message option buttons section. |
From a Personal
Email folder, click the Subject,
Date, Sender
or Status column header.
An Up arrow displays next to the column header to indicate that the records are displayed in ascending order.
A Down arrow displays next to the column header indicating that the records are displayed in descending order.
From a Personal
Email folder, click the Subject,
Date, Sender
or Status information of a message.
From a Personal
Email folder, select the check box next to the message or messages
you want to delete. You
can also select the check box next to the Subject
column head to select all messages.
Click Delete Selected.
Use the Folder list to move an email to a different sub-folder in your Personal Folders. The folder name that displays is the name of the current folder where the email is located. Select the folder that you want to move the email to from the list.
A link to view the attachment displays in the Attachment field.
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Click Print to print the complete email. Reply Click Reply to send a message back to the sender of the email. The text of the original email and any attachments are not included in the reply. Reply-IncludeClick Reply-Include to send a message back to the sender of the email. The text of the original email is included. |
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Reply to AllClick Reply-All to send a message back to the sender and all other recipients of the email. The text of the original email is included. |
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ForwardClick Forward to send the message to another person. Use Forward to send a messages and attachments to other Web Control users. Note, you will not see the attachment when you are forwarding the message, but your recipient will see it when the message is received. |
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Make ProspectClick Make Prospect to create a prospect from an email lead. Remember, an existing prospect's email may be received as a Personal Email when the prospect sends an email from a different email address. Always search the existing prospect database for a match, and then merge the Personal Email with the appropriate prospect if a match is found. |
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DeleteClick Delete to delete the email. Click Yes to permanently delete the message or Cancel to keep it. |
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Add FolderClick Add Folder to add a new sub-folder to the Personal Folders and reassign the current message to it. Type the title of the new folder in the New Folder Name field and click the Save. |
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ParseClick the Parse button to send a request to format future leads of the same type into prospects instead of Personal email. The lead must contain the Prospect's first and last name, email address, and preferably the year, make and model of the vehicle. Leads must also be received in either plain text or XML to be formatted as prospects. Additionally, you must select a name from Source list. Do not make changes to the Title or Description of Issue text boxes, which is used for parsing future leads and must match the format in which the leads are sent from the source to parse correctly. |
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Mark UnreadThe Mark Unread feature is available to Manager Users only. Click Mark Unread to return the status of the email to Unread, which displays a closed envelope for the Status icon. |
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Revised: January 2008
